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Executech, LLC

Managed Services

Managed Services is on the cutting edge of Technology management. Explore the features, choose a pre-built package, or we can create a package just for you!

 

Included
Optional
Not Available
Not Applicable
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Not Included

Service
Bronze
Silver
Gold
Platinum
Titanium
* Point to a service for details.
 
Service Reporting
 
Anti-virus Management
 
Service Portal Access
 
Email Support
 
Patch Management
 
ISP Management
 
Procurement Services
 
Network Documentation
 
IT Asset Management
 
Monthly Network Health Report
 
Preventive Maintenance
 
Help Desk Services
 
Backup Management
 
Email Compliance Management
 
Internet Compliance Management
 
Security Monitoring
 
Annual IT Review
 
Scheduled On-site Visits
 
Policy/Process Management
 
Off-Site Remote Backup
 
Workstation Management
 
Web Hosting
 
Email Anti-virus/Anti-spam
 
Server Management
 
Email Hosting
 
Network Management
 
CIO Services
 
Block hours for out of scope labor.  
Bronze
Silver
Gold
Platinum
Titanium
5 Hours Block Labor
 
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10 Hours Block Labor
 
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20 Hours Block Labor
 
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8-5 4-Hour Support Guarantee  
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8-5 2-Hour Support Guarantee  
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24/7 8-Hour Support Guarantee  
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24/7 4-Hour Support Guarantee  
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24/7 2-Hour Support Guarantee  
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HealthWatch® Basic
 
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HealthWatch® Extended
 
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HealthWatch® Live
 
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Managed Services Hosting Services Design Services
Development Telephony Security
Home Automation Wireless Cloud Services

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Included monthly labor for out of contract scope services such as new installations. Labor hours do not roll over.
Real time trend analysis and priority resolution.
Bi-Weekly trend analysis and resolution.
Monthly trend analysis and resolution.
Policy and procedure development and implementation, Disaster recovery plan development and implementation, Security, Lifecycle, and budget management.
Maintenance and monitoring of network infrastructure equipment.
Company email hosting and monitoring.
Server monitoring, maintenance, and software changes as needed.
Executech multi-tier email anti-virus and anti-spam service.
Company web site hosting and monitoring.
Workstation use monitoring and compliance enforcement.
Scheduled remote off site backups of critical data.
Policy and procedure refinement to ensure maximum efficiency for technology related tasks.
Schedule on-site presence for routine problems and user service.
Annual review on policy's and procedures, life cycle, and capacity requirements.
Monthly vulnerability checks and real time firewall monitoring.
Internet Content policy management and enforcement.
Email quota, storage, and policy management.
Daily Backup adjustments and confirmations.
8-5 queue based Help Desk service for on the spot problem resolution or escalation.
Operating System checkpoints and best practices applied to ensure maximum efficiency and health.
Monthly report on Malware and predictable problems and resolutions.
Technology hardware inventory and specification tracking.
Network diagrams, license hardcopy management.
Hardware specification, research, and value acquisition.
Internet Service Provider monitoring and management.
Operating system Patch compliance and management for all monitored devices.
Open a Service Ticket or request emergency services via email.
Web based ticket management and email alerting for status changes.
Anti-virus policy and compliance management; installation and maintenance.
Detailed Service Reports with performance and uptime information for all monitored devices.